Wed • Sep 16 • 1:15pm – 1:35pm ET • Tech Stack Showcase
Tools for Growth: The Complexity of Voice Behind Every Call
Join Tom Chen, Chief Product Officer at Aircall, for an plain-english walkthrough of how a cloud phone call is actually routed and connected, the infrastructure that keeps it reliable across networks and geographies, and why a few hundred milliseconds is the difference between a conversation and a mess. That same technical foundation is what makes the voice channel AI-ready. This is an educational session for technical and business leaders who want to understand the foundations of Voice as a channel.
Session Speakers:
Tom ChenChief Product Officer @ Aircall
Tom Chen is chief product officer at Aircall, where he leads product strategy focused on helping sales and support teams deliver better customer conversations with AI. He previously served as CPO at Humu and held product leadership roles at Instacart, Lyft (Lyft Business), and Amazon Web Services.
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