Limited Capacity Academy Labs
Thu • Sep 17 • 1:30pm – 3:30pm ET • Westin - Room Adams
HubSpot Lab: Build, Test, and Deploy Customer Agent
For HubSpot customers only. What if your customers could get accurate, on-brand answers 24/7? Customer agent makes that possible. Through live demos, hands-on building, and expert coaching, you'll learn to write agent guidelines, structure knowledge sources, configure smart handoffs, and test before launch.
You'll leave able to:
- Configure knowledge sources, handoff rules, and guidelines
- Test your agent against your FAQs
- Build a deployment plan to launch with confidence
Best for: HubSpot admins, ops leads, service managers, and marketers with editor access to customer agent required.
Session Speakers:
Charlène Lardy VellaProfessional Professor @ HubSpot
Charlène is a passionate educator whose diverse career has taken her from the theater stage to writing. After founding and managing her own digital marketing training and consulting business, and leading projects at a HubSpot solutions partner, she joined HubSpot Academy to help every business take its projects to the…
Kyle JepsonHubSpot Academy Evangelist @ HubSpot
Kyle Jepson is a principal evangelist at HubSpot Academy. By posting daily #HubSpotTipsAndTricks videos on social media, hosting a weekly user group for HubSpot Admins, and speaking at events like UNBOUND, he does his best to help the world keep up with HubSpot's rapid pace of development. Prior to becoming HubSpot’s f…
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