Making Unstructured Feedback Actionable With AI

Discover how uncomfortable conversations can spark extraordinary change, and why creating truly accessible and inclusive environments doesn't just help people thrive - it drives real business results. Learn strategies to build spaces where everyone succeeds, turning accessibility from obligation into a competitive advantage.

Customer success as a strategic motion (not just a department) can 5x your revenue—it’s true! In this session, discover how Marketing can harness a customer success framework to move beyond lead generation and drive revenue at every stage, from engagement and onboarding to upselling and renewals. Learn how to turn fragmented customer journeys into a seamless revenue engine using a playbook that combines AI and data for personalization and cross-functional collaboration to achieve sustainable, long-term growth.

Acquiring customers is only half of the battle — driving early product stickiness is where compounding growth happens. Discover how to blend quantitative and qualitative data to design experiences that stick: define your value proposition, identify your ”aha moment,” and design an onboarding experience that turns new users into successful customers. We’ll walk through a real life case study on how Pexels rebuilt their creator (customer) onboarding to grow their community to 300K+ and unlock 3M+ pieces of content. From high-level strategy, to practical tips you can implement immediately.

For years, Customer Success, Community, and Customer Support relied on personal touch. But with budgets decreasing and expectations increasing, scale is the word on everyone's lips. How do connection-focused industries thrive in a world focused on digitalization? Join fellow leaders for deep discussion on where customer-focused roles are heading in the age of AI. From existential to tactical, we'll explore shifting trends and leave you with tactics, philosophies, and a reminder that you're not alone. This session is a repeat offering (not a series); each occurrence covers the same material.

For years, Customer Success, Community, and Customer Support relied on personal touch. But with budgets decreasing and expectations increasing, scale is the word on everyone's lips. How do connection-focused industries thrive in a world focused on digitalization? Join fellow leaders for deep discussion on where customer-focused roles are heading in the age of AI. From existential to tactical, we'll explore shifting trends and leave you with tactics, philosophies, and a reminder that you're not alone. This session is a repeat offering of CoLab 1 (not a series); each occurrence covers the same material.

For years, Customer Success, Community, and Customer Support relied on personal touch. But with budgets decreasing and expectations increasing, scale is the word on everyone's lips. How do connection-focused industries thrive in a world focused on digitalization? Join fellow leaders for deep discussion on where customer-focused roles are heading in the age of AI. From existential to tactical, we'll explore shifting trends and leave you with tactics, philosophies, and a reminder that you're not alone. This session is a repeat offering of CoLab 1 (not a series); each occurrence covers the same material.