Evan Hamilton

Director of Community @ HubSpot

Evan Hamilton has been building community professional for nearly 20 years. While today he is Director of Community at HubSpot, for 5 years Evan led community at Reddit during a period of massive growth and change. Evan focuses on retaining the human nature of community while ensuring community programs are delivering growth, retention, and dollar value. Evan was a 2024 TOP100 Influencer & Strategist in Customer Marketing and Advocacy from Base and in 2023 Evan’s work won both Community-Led Company of the Year from GTM Alliance and Most Innovative Companies in Social Media from Forbes.

Speaker Sessions

CoLab 1: The Scale Delusion: Is Personal Touch Dead?
For years, Customer Success, Community, and Customer Support relied on personal touch. But with budgets decreasing and expectations increasing, scale is the word on everyone's lips. How do connection-focused industries thrive in a world focused on digitalization? Join fellow leaders for deep discussion on where customer-focused roles are heading in the age of AI. From existential to tactical, we'll explore shifting trends and leave you with tactics, philosophies, and a reminder that you're not alone. This session is a repeat offering (not a series); each occurrence covers the same material.
- Evan Hamilton
CoLab 10: The Scale Delusion: Is Personal Touch Dead?
For years, Customer Success, Community, and Customer Support relied on personal touch. But with budgets decreasing and expectations increasing, scale is the word on everyone's lips. How do connection-focused industries thrive in a world focused on digitalization? Join fellow leaders for deep discussion on where customer-focused roles are heading in the age of AI. From existential to tactical, we'll explore shifting trends and leave you with tactics, philosophies, and a reminder that you're not alone. This session is a repeat offering of CoLab 1 (not a series); each occurrence covers the same material.
- Evan Hamilton
CoLab 11: The Scale Delusion: Is Personal Touch Dead?
For years, Customer Success, Community, and Customer Support relied on personal touch. But with budgets decreasing and expectations increasing, scale is the word on everyone's lips. How do connection-focused industries thrive in a world focused on digitalization? Join fellow leaders for deep discussion on where customer-focused roles are heading in the age of AI. From existential to tactical, we'll explore shifting trends and leave you with tactics, philosophies, and a reminder that you're not alone. This session is a repeat offering of CoLab 1 (not a series); each occurrence covers the same material.
- Evan Hamilton
ENCORE: What Comes After Content Marketing
ENCORE due to popularity! Content was King, then A.I. became God. Where does the human element fit in between? Google and OpenAI are shaking up the marketing landscape, and we need to become culture builders, not just content creators. When it comes to seeking, understanding, and engaging with communities, there are few tools as effective as Reddit. Hear from two of the architects of modern-day Reddit on how and why community marketing and culture building matters more than ever for your business strategy today.
- Evan Hamilton,
- Will Cady
What Comes After Content Marketing
Content was King, then A.I. became God. Where does the human element fit in between? Google and OpenAI are shaking up the marketing landscape, and we need to become culture builders, not just content creators. When it comes to seeking, understanding, and engaging with communities, there are few tools as effective as Reddit. Hear from two of the architects of modern-day Reddit on how and why community marketing and culture building matters more than ever for your business strategy today.
- Evan Hamilton,
- Will Cady

Evan Hamilton

Speaker Sessions

CoLab 1: The Scale Delusion: Is Personal Touch Dead?

CoLab 10: The Scale Delusion: Is Personal Touch Dead?

CoLab 11: The Scale Delusion: Is Personal Touch Dead?

ENCORE: What Comes After Content Marketing

What Comes After Content Marketing