HubSpot Heroes Stage
Thu • Sep 17 • 10:45am – 11:15am ET • HubSpot Heroes Stage
How Real-Time Voice Breaks the Physics of Software
Most business software is built to store information reliably and can shrug off a half-second delay - and for that job, it should be. Real-time voice runs on the opposite constraints, and this session unpacks the technical complexities and how companies should consider trade-offs across solutions.
Session Speakers:
Tom ChenChief Product Officer @ Aircall
Tom Chen is chief product officer at Aircall, where he leads product strategy focused on helping sales and support teams deliver better customer conversations with AI. He previously served as CPO at Humu and held product leadership roles at Instacart, Lyft (Lyft Business), and Amazon Web Services.
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