The AI Handoff: When Should AI Stop and Humans Step In?
Most teams design AI to contain conversations, but customers want an easy path to a human. While AI adoption is accelerating, 64% of customers still prefer not to engage with it in service scenarios, largely due to fear of being stuck. This session introduces a decision framework for when AI should continue versus when a human should step in, and how to design seamless transitions that maintain trust, reduce friction, and improve the overall customer experience.
Session Speakers:
Anoosh RoozrockCEO @ Aloware
Anoosh Roozrock is the founder and CEO of Aloware, an AI-powered contact center platform built to integrate with leading CRMs. With a Ph.D. in Astrophysics from UC Riverside and a background in software engineering, he's spent the last eight years building telephony infrastructure that connects sales and support teams…
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