Agenda
Explore 200+ sessions designed to help modern teams put AI to work, refine strategy, and accelerate execution. Discover the ideas, frameworks, and conversations waiting for you in Boston this September. Now live for registered attendees: start planning with our new Agenda Builder and get a personalized schedule in minutes. For limited-capacity sessions, reservations open August 25 for VIP attendees and September 1 for General Admission attendees.
9 Results
- SEAT RESERVATION REQUIRED
Wed • Sep 16 • 1:15pm - 2:45pm ET
Vibe by Design: Stop Blaming the Format
Design better events with an engagement arc, not just format. - SEAT RESERVATION REQUIRED
Wed • Sep 16 • 3:30pm - 5:00pm ET
The Human–AI Handshake in Customer Experience
Learn where AI should lead and where humans should step in to build customer trust. - SEAT RESERVATION REQUIRED
Thu • Sep 17 • 11:45am - 12:30pm ET
Designing an AI Powered Customer Journey in HubSpot
Design an AI-powered post-sale journey to improve retention and growth. - SEAT RESERVATION REQUIRED
Thu • Sep 17 • 4:30pm - 5:15pm ET
Feeling Known Beats Being Targeted
Create experiences that make customers feel known, not just targeted. - SEAT RESERVATION REQUIRED
Fri • Sep 18 • 10:00am - 10:45am ET
From Signals To Scale: How We Increased NRR by 47 Points
Use data signals to surface expansion opportunities and improve NRR. Fri • Sep 18 • 10:45am - 11:15am ET
The Hybrid Service Team That Retains and Grows Customers
Align support and success teams to improve retention and expansion.- SEAT RESERVATION REQUIRED
Fri • Sep 18 • 12:45pm - 1:30pm ET
Predict Churn Before It Happens Without Health Scores
Replace static scores with signals that flag churn and growth risk early. - SEAT RESERVATION REQUIRED
Fri • Sep 18 • 12:45pm - 1:30pm ET
The AI Handoff: When Should AI Stop and Humans Step In?
Design handoffs that protect trust and improve customer experience.
