Customer Value Revolution: 5 Shifts for CS Breakthrough

Customer Success has been playing defense for too long. Despite having talented people who genuinely want to help, CS teams have been buried in admin work, chasing the wrong metrics, and lacking the tools to prove their impact. That's finally changing. Join HubSpot's chief customer success officer as he reveals why this is CS's breakthrough moment. Learn the Customer Value Revolution framework — five shifts that let you measure real outcomes (not just usage), leverage AI to scale personalized value, and finally align CS with product. See how HubSpot transformed retention into growth.