Inside Service Hub: Building a Unified Post-Sales Journey
Discover how to transform your customer service from a reactive cost center into a proactive revenue driver. Learn how Service Hub's integrated AI-powered tools, self-service capabilities, and retention features help CX leaders deliver exceptional experiences at scale while unifying customer data across teams. Essential for service leaders modernizing their post-sales strategy to maximize customer lifetime value and drive measurable business growth.
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Session Speakers
Paul Weston
GM and VP Product, Service Hub @ HubSpot
Paul Weston is a GM & VP of Product at HubSpot where he oversees the product vision and strategy for the Service Hub product line. Joining HubSpot in 2017, Paul previously led teams across Marketing Hub and Operations Hub. Prior to HubSpot, Paul held various product management roles at Constant Contact and startups.
Collette King
Product Lead @ HubSpot
Collette King is a product lead in the Customer Retention and Growth product group in Service Hub. Her team builds functionality for proactive post-sale processes within HubSpot. Having been at HubSpot since 2019, Collette has worked in the Ecosystem and Developer product groups prior to joining Service Hub in 2023. Sh...
Kie Watanabe
Director of Product, Service Hub @ HubSpot
Kie Watanabe is Director of Product for Service Hub at HubSpot, where she’s spent 7+ years shaping tools that power exceptional customer experiences. With over a decade in product management—and past roles at McKinsey and startups—she brings strategic insight into scaling support in an AI-driven world. She’s worked acr...
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