Limited Capacity Academy Labs
Thu • Sep 17 • 2:30pm – 4:30pm ET • Westin - Room Alcott
HubSpot Lab: Build, Test, and Deploy Customer Agent
For HubSpot customers only. What if your customers could get accurate, on-brand answers 24/7? Customer agent makes that possible. Through live demos, hands-on building, and expert coaching, you'll learn to write agent guidelines, structure knowledge sources, configure smart handoffs, and test before launch.
You'll leave able to:
- Configure knowledge sources, handoff rules, and guidelines
- Test your agent against your FAQs
- Build a deployment plan to launch with confidence
Best for: HubSpot admins, ops leads, service managers, and marketers with editor access to customer agent required.
Session Speakers:
Brenna ZenatyLead Professor @ HubSpot
Brenna is a Lead Professor for HubSpot Academy living in Atlanta, GA, USA. Before joining the Academy team, Brenna was a customer education manager at an ABM tech company and the marketing manager at a HubSpot partner agency. As a professor, Brenna's goal is to help people implement, manage, and customize HubSpot throu…
Elle OshiroInbound Professor @ HubSpot
Elle Oshiro lives in New York City and has been an educator for most of her life. It was an early passion she discovered from her mother and grandparents, who worked to improve the lives of Japanese migrants in Hawaii and the West Coast. She has worked in a number of different educational settings, from the NYC Departm…
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