Limited Capacity Academy Labs
Fri • Sep 18 • 10:00am – 12:00pm ET • Westin - Room Adams
HubSpot Lab: Build, Test, and Deploy Customer Agent
For HubSpot customers only. What if your customers could get accurate, on-brand answers 24/7? Customer agent makes that possible. Through live demos, hands-on building, and expert coaching, you'll learn to write agent guidelines, structure knowledge sources, configure smart handoffs, and test before launch.
You'll leave able to:
- Configure knowledge sources, handoff rules, and guidelines
- Test your agent against your FAQs
- Build a deployment plan to launch with confidence
Best for: HubSpot admins, ops leads, service managers, and marketers with editor access to customer agent required.
Session Speakers:
Julie LugtenSenior Academy Professor @ HubSpot
Julie is a senior professor at HubSpot Academy, located in Massachusetts. She worked directly with customers for five years as both a customer support specialist and then a customer onboarding specialist. She is passionate about driving education at scale and aims to empower businesses to provide the best customer expe…
Elle OshiroInbound Professor @ HubSpot
Elle Oshiro lives in New York City and has been an educator for most of her life. It was an early passion she discovered from her mother and grandparents, who worked to improve the lives of Japanese migrants in Hawaii and the West Coast. She has worked in a number of different educational settings, from the NYC Departm…
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