Seat Reservation Required
Deep Dives
Wed • Sep 16 • 3:30pm – 5:00pm ET
The Human–AI Handshake in Customer Experience
Most teams use AI to cut costs. The best teams use it to build trust. Drawing on real-world experience implementing AI across onboarding, support, and revenue workflows, this session explores what strengthens customer relationships and what quietly erodes them. You'll design a Human-AI Handshake that defines where AI should lead, where people should step in, and how thoughtful handoffs improve customer satisfaction, reduce churn, and scale customer experience.
