Limited Capacity Academy Labs
Wed • Sep 16 • 2:30pm – 4:30pm ET • Westin - Room Adams
HubSpot Lab: Build, Test, and Deploy Customer Agent
For HubSpot customers only. What if your customers could get accurate, on-brand answers 24/7? Customer agent makes that possible. Through live demos, hands-on building, and expert coaching, you'll learn to write agent guidelines, structure knowledge sources, configure smart handoffs, and test before launch.
You'll leave able to:
- Configure knowledge sources, handoff rules, and guidelines
- Test your agent against your FAQs
- Build a deployment plan to launch with confidence
Best for: HubSpot admins, ops leads, service managers, and marketers with editor access to customer agent required.
Session Speakers:
Brenna ZenatyLead Professor @ HubSpot
Brenna is a Lead Professor for HubSpot Academy living in Atlanta, GA, USA. Before joining the Academy team, Brenna was a customer education manager at an ABM tech company and the marketing manager at a HubSpot partner agency. As a professor, Brenna's goal is to help people implement, manage, and customize HubSpot throu…
Romana HandlovaSenior Professor @ HubSpot
Romana Handlova is a Learning Experience Designer and Senior Professor at HubSpot Academy with a passion for helping people learn and grow. Before joining HubSpot, she built a strong foundation in customer service, training, and learning experience design, which shaped her love for adult education. Today, she creates c…
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