The Hybrid Service Team That Retains and Grows Customers
The future of service isn't fully automated or fully human. It's both, working together. Service Hub is built for a world where AI handles the routine and humans handle what matters most. Customer Agent resolves tickets automatically, while AI-Powered Help Desk gives reps the context, suggestions, and speed to tackle complex issues at scale. The result: a hybrid team that resolves more, responds faster, and frees your best people to focus on managing escalations, deepening relationships, and driving the expansion conversations that grow revenue.
Session Speakers:
- Kolin Koehl
Senior Director, Product @ HubSpot
Kolin is GM & Senior Director of Product for Service Hub & Breeze Assistant. Before HubSpot, he spent years building AI and voice products at Observe.AI, VoiceBase, and Medallia, shipping agent systems that automated millions of customer interactions. Now he's bringing that experience to HubSpot, helping customers get…

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